Returns Policy

The following section details how our customers can return goods purchased from the website shopping cart and how refunds are calculated dependent on the cause for return.

14 DAY RETURNS GUARANTEE – RETURNS & REFUNDS

SkinSpirit want all of our customers to be completely satisfied every time you shop with us. However we know and understand there may be occasion where you want to return items. That’s why we offer a 15 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 15 days of the date you received it and receive a refund of the product or goods purchased. The refund does not include the delivery charges of sending the goods to you, or return postal costs unless there has been an error on our part or the item is damaged or defective - (Please see Damaged or Defective item or errors on our part – returns & refunds). Please return items securely packaged with a copy of your invoice or enclosing a returns form to the following address:

SkinSpirit UK

Returns Department

Unit 20 Trade City

Avroway

Brooklands

KT13 0YF

For your protection we would recommend you use a recorded delivery service to insure the goods during return postage. If you are unable to download our returns form you can request an email or fax copy by clicking here and providing your fax number or email address.

7 DAY COOLING OFF PERIOD – RETURNS & REFUNDS

Under the Distance Selling Regulations, customers within the European Union also have the right to withdraw from the purchase of an item within 7 working days of the day after the item is delivered. Therefore if you feel for any reason that you no longer wish to keep the item, you can return it, in its original condition within 7 working days after the date the item is delivered, we will refund the cost of the item and the cost of sending the item to you, but will not refund your costs in sending the item back to us, unless there has been an error on our part or the item is damaged or faulty – (Please see Damaged or Defective items or errors on our part – returns & refunds). Please return items securely packaged with a copy of your invoice or enclosing a returns form to the following address:

SkinSpirit UK

Returns Department

Unit 20 Trade City

Avroway

Brooklands

KT13 0YF

For your protection we would recommend you use a recorded delivery service to insure the goods during return postage. If you are unable to download our returns form you can request an email or fax copy by clicking here and providing your fax number or email address.

DAMAGED OR DEFECTIVE ITEMS AND ERRORS ON OUR PART – RETURNS & REFUNDS

Whilst we do our best to ensure all items are dispatched correctly and in perfect condition, on rare occasionally we may get it wrong or items are damaged in transit or perhaps are defective. Because these items are damaged or defective or we have made an error we will refund in full; the item, the delivery charges levied by us when taking your order and your return postage costs. Please note that you are responsible for the cost of return postage, except where the item we sent you was damaged or defective on receipt or there was an error on our part. If you are unable to download our returns form you can request an email or fax copy by clicking here and providing your fax number or email address.